Frequently Asked Questions

We provide a full range of veterinary services including general check-ups, vaccinations, diagnostic testing, surgery, dental care, pet nutrition plans, grooming, emergency care, and preventive health programs tailored for your pet.

Message us on WhatsApp on +971 54 888 3686 — that is the fastest way and how most of our clients book. You can also call the same number, use the booking form on this site, or walk in. You will get a confirmation before the appointment.

Yes, walk-ins are welcome, but we recommend booking in advance to avoid waiting times and ensure your preferred time slot.

Yes — our emergency line is answered 24/7, day and night. If your pet is in a critical condition, call us first on +971 54 888 3686 so the team can prepare for your arrival at our Al Quoz 3 clinic.

We primarily treat cats, dogs, and small domestic pets. For exotic animals, birds, or reptiles, please contact us in advance so we can advise on specialized care availability.

Absolutely. We follow internationally approved vaccination schedules to protect your pets against diseases like rabies, parvovirus, feline distemper, and more. The vaccination package is AED 199 and a single viral vaccine is AED 80, and every dose is recorded both in your pet’s book and in our clinic file.

Yes, our in-house pharmacy stocks a wide range of medications, supplements, and prescription diets. Your veterinarian will provide the right treatment plan for your pet. There is no return of the medicine or diet food.

Yes, we provide grooming services such as bathing, nail trimming, ear cleaning, and coat care — from AED 89 a session, or AED 249 for the grooming-plus-vaccination package for cats and dogs under 10kg — along with wellness packages that combine preventive check-ups, vaccinations, and nutrition consultations.

We accept cash, debit/credit cards, and approved digital payment options. Some treatments may require deposits, which will be communicated during booking.

Yes, we offer veterinary doctor home visits in Dubai for routine check-ups, vaccinations, and minor treatments. Please contact us to schedule.

All pet health records are securely stored in our system and accessible to you upon request. We ensure complete confidentiality in line with our Privacy Policy.

Bring your pet's vaccination card or passport, the microchip number if it has one, and any reports from a previous clinic. If your pet is on medication, bring the box rather than the name — the dose matters. Cats travel best in a closed carrier and dogs on a short lead. If the visit is about diarrhoea, a fresh stool sample saves a second trip. Pets that arrived from abroad should also bring their import paperwork and rabies certificate.

Yes, we provide both: short-term boarding for healthy pets while you travel, from AED 60 a night under our current offer, and hospitalization under full medical supervision for pets needing fluids, monitoring, or recovery after surgery.

Signs such as difficulty breathing, refusal to eat, vomiting, diarrhea, seizures, sudden weakness, or accidents require immediate veterinary care. If you are unsure, call us immediately for guidance.

We are at The Curve Building, Shop G08, Sheikh Zayed Road, Al Quoz 3, Dubai. There is parking at the building rather than a mall car park, which matters when you are carrying an unwell pet. Message us on WhatsApp if you cannot find the entrance and we will guide you in.